Here are my policies!
ABOUT THE EARRINGS
All of my earrings are handmade by me, myself and I from scratch. There may be slight imperfections within the pieces, but I do my best to make sure every piece is perfect. As annoying as air bubbles and marks are, they are inevitable because the everything is handmade. I will NEVER send out a pair that I am not proud of.
I ship via USPS with tracking! If you would prefer a different method, don't hesitate to ask.
Each pair of earrings I make are ready made, one of a kind pieces. I try to ship everything out in one go, so that can take anywhere between 2-5 days, I'm one person. You will get an email with your tracking number after I get your order to the post office. It typically takes between 2-3 business days for USPS to deliver your goods!
If there is an issue with USPS, feel free to contact me and I will do my best to help in any way I can, however; their mistakes are not my responsibility.
REFUNDS AND EXCHANGES
I accept exchanges ONLY if there is something wrong on my part. Please email me and we can work something out.
Returns for damaged goods are accepted within 14 days of purchase, it is your responsibility to cover return shipping. Polymer clay is an extremely durable material, but accidents do happen. If for some reason your earrings do break, please contact me. I will do my best to fix the situation.
Please send returns to:
Maya Collins Goods
5335 Tompkins Ave Apt 1 Cincinnati, OH 45227
If your questions have not been answered, contact me via direct message on Instagram or email me at: email@example.com